Contact Us – Posido Support & Editorial Team
Start playingWhether you need help understanding our content or have a question about your account, this page explains who to reach and what to expect. Posido operates as both an information portal and a playing platform, and the right inbox depends on what you need settled.
Reaching the posido.com.es editorial team
Our editorial inbox handles questions about the content published on this site — clarifications, corrections, or topics you think we should cover. Email us at [email protected] and we'll respond within 48 hours during working days.
We do not process deposits, withdrawals, or account changes from this address. Those requests go to the operator's own support channels, described below.
Help with your Posido account
For anything involving your player account — registration trouble, a deposit that did not arrive, verification documents, withdrawals, bonus terms or a technical issue — contact the operator's support team directly. They have access to your account records and can act on requests we cannot.
Live Chat is available through the site once you log in. Email reaches the operator's support desk and typically replies within a few hours, though response times vary by query type and time of day.
What to include when writing in
The clearer your first message, the faster the reply you'll get. Have ready: the email address registered to your account, the approximate date and time the issue happened, any reference number or error message shown on screen, and a plain description of what went wrong or what you are trying to do.
Screenshots help, especially for payment screens or error states. If the question involves a bonus, name which one and whether you have already met its wagering requirement.
Complaints and escalation
If the operator's first reply does not settle the issue, ask to escalate the case to a senior agent or the complaints team. State clearly what outcome you are looking for and attach any previous correspondence as context.
Most disputes around verification, withdrawal delays or bonus terms are resolved at this stage. If the operator's final position still does not satisfy you, the licensing authority named on the site — in this case, the Estonian Tax and Customs Board, PAGCOR, or Anjouan Gaming — is the next step, though each jurisdiction handles player complaints differently.
Responsible gambling support in the UK
If gambling is causing you stress or financial harm, free and confidential help is available right now. Call the National Gambling Helpline on 0808 8020 133 (24/7, free from UK phones) or visit GamCare and BeGambleAware for online chat, advice and treatment referrals.
GamStop is the UK's free national self-exclusion scheme, blocking access across all licensed sites for a period you choose. Blocking software such as Gamban and BetBlocker works across devices and browsers, preventing access even when self-exclusion does not apply.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.